Wuva staff’s kindness and empathy means we are able to plan more trips away

My husband has motor neurone disease (MND). For us to continue going away, we decided to buy a refurbished mobile hoist, which helps to get out of a bed, from the online mobility equipment company, Wuva.

It arrived quickly, but had been damaged in transit and didn’t work. I contacted Wuva out of hours via WhatsApp, and within five minutes I received an extensive apology and advised an engineer would call me shortly.